OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
100 ratings and 74 comments received in the last 90 days.
23 September 2025
Michael greeted my mum and I took us straight up to a private area looked after us felt like VIP service. Showed us the perfect car gave us some options and did a test drive with me as mum wasn't comfortable. Was always available to pick up the phone
21 September 2025
There was a slight blip with my pick up day on MINI's behalf however Tarran ensured he came in the next day (on his day off). During the handover of my new car I was amazed! The car was in perfect as well as all the effort made from Tarran and team.
17 September 2025
Csilla & Ranjit very helpful
11 September 2025
Gabi looked after my husband and I from start to finish - she was great, couldn't have been more helpful. Excellent customer service.
29 August 2025
Things went smoothly
23 August 2025
Mark was excellent, and the other staff I had conversations with were pleasant and helpful.
20 August 2025
Really welcoming staff, nothing was too much trouble, great handover of vesicle, Csilla was brilliant!
15 August 2025
Standards met
05 August 2025
There was a new card to be used as a key and they didn't know what this was for or how to use it, however I had done some research before collecting the new car and had to tell them how to do it set it up
23 September 2025
Super quick service and replacement mats
22 September 2025
Phoebe the young lady that looked after me was very pleasant, helpful and great at communication
22 September 2025
Car arranged to be serviced early and everything was on time
21 September 2025
Arrived at the reception greeted by Phoebe who was very helpful
20 September 2025
Very helpful and friendly staff.
18 September 2025
The team were friendly, helpful, made everything make sense, communication was brilliant.
16 September 2025
Great service. Friendly and efficient, the staff couldn't have done more to ensure a great experience.
15 September 2025
Staff are kind
15 September 2025
It all ran smoothly, health check carried out advised of other work needed as well as brake fluid change Car cleaned . Informed when I could pick up my car
13 September 2025
Satisfied and easy to book.
24 September 2025
Great communication No selling things I didn't want All questions answered fully