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Customer Reviews.

service

3

I thought my car would be cleaned but the wheels were dirty.

10 January 2018

service

4

I would have liked some feedback about my car after it's first service.

05 January 2018

service

2

A slight leak was detected which I wanted to get fixed but the dealership weren’t interested

04 January 2018

service

5

Friendly staff always willing to go the extra mile.

02 January 2018

sales

4

Felt the communication could have been better than it was.

01 January 2018

sales

5

Great updates over the stages of the manufacturing of my vehicle.

28 December 2017

service

5

Efficient and helpful staff.

28 December 2017

service

5

The customer service is first class from the moment you walk into reception. The team are friendly and welcoming. I always feel well looked after!

27 December 2017

sales

5

Friendly, knowledgeable staff

27 December 2017

service

5

Nothing to much trouble

25 December 2017

service

5

Polite courteous professional staff

22 December 2017

sales

5

Great customer experience, the test drive took us back to the fun factor of driving and that of owner a mini, of which took us on a trip down memory lane ??

21 December 2017

sales

3

There had been a change of salesman and information had not been handed over with reference to a private number plate transfer. This led to a lot of inconvenience for me.

21 December 2017

sales

4

Staff busy did wait quite a while for hand over

19 December 2017

sales

2.5

Phoned 3 times for various reasons and only 1 call was returned same day

19 December 2017

service

2

Same as above

19 December 2017

service

5

Everything about the service was absolutely excellent.

18 December 2017

service

3

Service desk staff very helpful. Service satisfactory. However was told on booking car would be given complementary wash and vacuum, this was not provided.

15 December 2017

sales

3

The purchase of my car with Charlotte was good. It was very quick and easy. I was also given regular updates on the production of my car which was good to keep me updated. This was let down when picking up the car and the finances.

13 December 2017

service

3

As above, lack of clarity on costs - And lack of clarity on my questions on why the rear brake pads wore down so quickly between 2 x health checks.

12 December 2017

sales

5

Great service as always. Lovely people to deal with.

12 December 2017

sales

2

lack of communication and care for me as a new customer. It took a lot to move from Vauxhall and I felt on the day of the sale I was making the right decision. Since then, this has wavered and I have felt disconnected and unconfident in the service

12 December 2017

sales

4

It was an extremely quick process and the staff were all very helpful.

11 December 2017

service

1

Tea and coffee nice but no one offered me anything I had to ask! But other people we offered in front of me!

11 December 2017

service

5

Very friendly and full of advice

07 December 2017

service

2

For the same reasons as above and the fact that my car wasn’t clean enough when returned

05 December 2017

service

3.5

Staff were friendly and helpful. assisted in reducing the charges but I don't feel that I should have paid for an item failing after such low mileage. The offer to valet the car was appreciated but better not to offer as it was done to a low level.

05 December 2017

service

3

not easy to get car booked in for a routine problem, took too long, badly handled

27 November 2017

sales

5

The girls really took care of me! Very informative and looked after me. Top class customer service.

21 November 2017

service

2

As above.The only saving grace was that the staff were extremely apologetic and tried to find out why this had happened to prevent it happening to others

21 November 2017

service

5

The staff updated us of the progress of the servicing of the vehicle

21 November 2017

service

5

Did everything that was needed and kept me informed and part of the process.

17 November 2017

service

4

Service/MOT organised to fit in with my diaryEverything explainedVideo of MOT

14 November 2017

service

5

Truthful.

12 November 2017

service

5

It was good

11 November 2017

service

5

Staff were very helpful and the quality of work was great!

11 November 2017

sales

5

As above, sales team were friendly and helpful, the process smooth and straight forward.

09 November 2017

service

1

Dropped off car at 9am as needed brake pads replacing. By 2.30 having chased them on progress they told me they had completed health check and brake pads needed replacing. I nkew that but they hadnt time to do work. Day wasted !!!

07 November 2017

service

2

Booked my car in for service at 16500 and when I arrived was told it was 18000 so couldn’t be done! Had health check to save my wasted journey, got 2 new front tyres, one of which I delivered was flat as I left the garage. Pretty poor.

07 November 2017

service

4

Got my car back on time no problems

07 November 2017

service

5

Process was done in a fairly short time. Also inc a wash n vac at no extra cost .

03 November 2017

service

4

friendly staff good service

02 November 2017

service

5

Impressed with efficiency.

01 November 2017

service

5

Good experience

01 November 2017

sales

5

Kept me updated throughout the whole process, I knew where the car was every step of the way from been ordered to the day of delivery

01 November 2017

sales

5

The staff were polite.

31 October 2017

service

5

very professional and i loved the video they had made to point out an issue on the car. it was also nice to have a look underneath. i was hesitant at first because my service was overdue but they were extremely helpful and friendly.

30 October 2017

sales

5

Looked after by the team and car explained in detail during delivery

30 October 2017

service

2.5

Thought the clean from the service was very poor!

24 October 2017

service

4

There were no issues with the car which to me meant i ha purchased a good quality vehicle