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Customer Reviews.

sales

5

As above, sales team were friendly and helpful, the process smooth and straight forward.

09 November 2017

service

2

Booked my car in for service at 16500 and when I arrived was told it was 18000 so couldn’t be done! Had health check to save my wasted journey, got 2 new front tyres, one of which I delivered was flat as I left the garage. Pretty poor.

07 November 2017

service

4

Got my car back on time no problems

07 November 2017

service

1

Dropped off car at 9am as needed brake pads replacing. By 2.30 having chased them on progress they told me they had completed health check and brake pads needed replacing. I nkew that but they hadnt time to do work. Day wasted !!!

07 November 2017

service

5

Process was done in a fairly short time. Also inc a wash n vac at no extra cost .

03 November 2017

service

4

friendly staff good service

02 November 2017

service

5

Good experience

01 November 2017

service

5

Impressed with efficiency.

01 November 2017

sales

5

Kept me updated throughout the whole process, I knew where the car was every step of the way from been ordered to the day of delivery

01 November 2017

sales

5

The staff were polite.

31 October 2017

service

5

very professional and i loved the video they had made to point out an issue on the car. it was also nice to have a look underneath. i was hesitant at first because my service was overdue but they were extremely helpful and friendly.

30 October 2017

sales

5

Looked after by the team and car explained in detail during delivery

30 October 2017

service

2.5

Thought the clean from the service was very poor!

24 October 2017

service

4

There were no issues with the car which to me meant i ha purchased a good quality vehicle

16 October 2017

service

5

Job done well

14 October 2017

sales

5

third mini purchased excellent service

10 October 2017

sales

5

Liked the salesman

10 October 2017

service

4

As above, service carried out as expected and the vehicle was returned fully cleaned which in the past hasn't always happened.

09 October 2017

service

1

Happy to discussed by phone to give more context - lots of little things meant the experience wasn't great at all

07 October 2017

sales

5

everything went well!

06 October 2017

sales

5

friendly service and good product

05 October 2017

sales

5

Everything was simple and easy.Jonathan was great. Been and looked at a few cars and were still waiting for some garages to call back!

05 October 2017

sales

5

I went in for a service with my old Mini and was so satisfied I came away with a new one. Great people at the centre and excellent service all round.

03 October 2017

sales

3

Can we not delivered when originally promised and when we collected not all the dealer fit options had been fitted.

01 October 2017

service

1

Because my car is not running as it should.

30 September 2017

service

5

Great customer service.

30 September 2017

service

5

Helpful, friendly, my car was ready early, nothing to be dissatisfied with.

30 September 2017

service

1

As above. Dealer has had car longer than me for repairs.

27 September 2017

sales

5

Great communication, friendy and always willing to answer any questions I had about my purchase. I also really liked the style of the garage it was unique and cool with the design it had.

26 September 2017

service

4

This was the first time I had used Stratstone, the customer service was great! However I’ve knocked one star off because the complimentary Wash and Vac was of poor quality

26 September 2017

service

5

staff were pleasant and happily deal with my questions re service intrvals.

25 September 2017

service

5

Service that was given was to a really high standard.

25 September 2017

service

5

Amber was fantastic from start to finish. I great assett to the Mini team.

23 September 2017

service

5

Had quite a few problems with my key fob. Stratstone Leeds were fantastic. Customer Service couldn't do enough to help me. Highly recommended.

22 September 2017

sales

5

Everything organised and explained well

22 September 2017

sales

5

We bought the car as a surprise for our daughter. The staff there helped to arrange this surprise and made it a very memorable, enjoyable experience.

21 September 2017

service

4

Good service well looked after

20 September 2017

service

5

Staff really knowledgeable - car didn't need any work and I didn't feel like I was being upsold anything. It really instills trust having had poor experiences at other garages in the past

19 September 2017

service

1

cant fix car on premises, have to pay for 3 days worth of insurance on a loan car.

19 September 2017

service

2

Poor technical assessment.In accurate assessment of windscreen that was professionally assessed elsewhere as being a fault- no chip. This should have been rectified through warranty. Not happy with answer that the warranty is subject to technician.

18 September 2017

service

5

Car ready on time

15 September 2017

sales

5

Excellent throughout!

14 September 2017

service

3

as above, plus they "lost" my car so I had to wait almost half an hour on collection while they wen to get it from the compoun

14 September 2017

sales

5

I was pleased with the test drive. Then when I wanted a vinyl flag on the roof that was arranged and carried out very professionally.

14 September 2017

sales

5

The service was good, the staff very helpful and efficient.

13 September 2017

service

1

All interior lights keep dimming and then surging brightness. Mini said nothing wrong with car. Begged them to take for test drive. Apparently faulted on them. Replaced all instrument clusters (apparently) and still doing it.

12 September 2017

service

5

Friendly service!

08 September 2017

service

4

mostly satisfied but unhappy that I wasn't contacted by them re my MOT they carried out the work without asking me I probably could have got done cheaper by my local garage

05 September 2017

service

4

everything was done as discussed and on time, but, was sent to nearby BMW garage for a courtesy lift to city centre and no one has contacted me yet regarding a recall where parts were not immediately available

03 September 2017

service

1

Was able to book my car in, took it in the garage and then 30minutes later I was phoned to say my car didn't need servicing for 2 years. Also sold the air con clean when it wasn't needed

31 August 2017