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Customer Reviews.

sales

5

Excellent throughout!

14 September 2017

service

3

as above, plus they "lost" my car so I had to wait almost half an hour on collection while they wen to get it from the compoun

14 September 2017

sales

5

The service was good, the staff very helpful and efficient.

13 September 2017

service

1

All interior lights keep dimming and then surging brightness. Mini said nothing wrong with car. Begged them to take for test drive. Apparently faulted on them. Replaced all instrument clusters (apparently) and still doing it.

12 September 2017

service

5

Friendly service!

08 September 2017

service

4

mostly satisfied but unhappy that I wasn't contacted by them re my MOT they carried out the work without asking me I probably could have got done cheaper by my local garage

05 September 2017

service

4

everything was done as discussed and on time, but, was sent to nearby BMW garage for a courtesy lift to city centre and no one has contacted me yet regarding a recall where parts were not immediately available

03 September 2017

service

1

Was able to book my car in, took it in the garage and then 30minutes later I was phoned to say my car didn't need servicing for 2 years. Also sold the air con clean when it wasn't needed

31 August 2017

service

5

Excellant service

30 August 2017

service

4

Only thing is my mini is still saying it needs a service and need to get this reset which will probably mean another trip to the mini garage to get this recified !

30 August 2017

service

5

Good experience and friendly professional staff

29 August 2017

sales

5

Both Gemma and Paul were very attentive. I felt very well looked after.

25 August 2017

service

4

see answer to question 1

22 August 2017

service

5

Brilliant team at Leeds Stratstone especially Kim and Amy

21 August 2017

service

5

Car serviced and MOT sorted without any fuss or time wasted allowing me to get on quickly.

18 August 2017

service

5

Excellent service

17 August 2017

service

5

I was satisfied as I was dealt with efficiently and my car was ready for a time which suited me.

15 August 2017

service

5

No issues at all and a clean car is returned!

15 August 2017

sales

4

Virtually perfect except for minor lack of product knowledge

10 August 2017

service

5

Very prompt and efficient service, a number of issues with my vehicle which were all resolved within the day.

08 August 2017

service

2

The control for the mirrors was put back on the door card the wrong way round. Over a week later I am still waiting for a breakdown of costs/parts/labour etc. Also not heard back regarding the scratches which were done at the garage.

06 August 2017

sales

5

Everything went smoothly, I was kept informed at all stages.

03 August 2017

service

5

All costs were covered under the end of year warranty and was kept updated throughout the process.

02 August 2017

sales

4

Good contact from sales team

02 August 2017

service

5

The servicing I came in for went very smoothly and I had not a single complaint.

01 August 2017

sales

5

I am so happy with the experience and I think that is because I was served by Molly, she was so kind and pleasant and really took her time to listen to what I wanted, it wasn't a "typical car sales " experience

27 July 2017

service

3

Had the mini serviced a week before the MOT and it passed with no problems. A week later at the service I was told I need new tyres and brakes replacing!!!! When I got home and checked the job sheet it was for someone else's mini!!!

26 July 2017

service

4

As above

24 July 2017

service

5

Good service thanks.

20 July 2017

sales

4

Brilliant on the collection day but a follow up call a week later to see how the car was for me would have been a nice touch

19 July 2017

sales

5

Everything went well, there was a delay in the car arriving and I was kept informed

15 July 2017

service

5

Great service

14 July 2017

sales

1

The sales rep didn't try and sell the car at all. He spent very little time going over the car. I felt that he did not want to be there. I went back to that garage due to the sercie I got last time but I will think twice about going back next time.

14 July 2017

service

4

Would give completely but Still awaiting a Bonnet spring that the garage said was required

07 July 2017

sales

5

Fast efficient no nonsense approach to buying a car. It was a pleasure

07 July 2017

sales

5

Paul Rosen is an excellent salesman, nothing was too much trouble, he has a lovely manner

04 July 2017

service

5

As above

04 July 2017

service

3

Received a call to say my at was ready for collection - I called back to confirm I would be there in about 40 minutes to collect it - the car wasn't ready and sonI sat around for half an hour waiting ... the same thing happened last november ...

03 July 2017

sales

5

Staff were very helpful

03 July 2017

service

5

Very good team